In the ever-changing world where more people are enjoying a better life, there has been an increasing demand of new services across the borders as well as a better quality of service. New, better services are invented only through extensive market researches and constant reflections on businesses, which both require an advanced application of information and communication technologies. Among them, more attention has been paid to various types of e-service, which is a prominent application of various information and communication technologies. In due course, advanced techniques on knowledge management in a broad sense are becoming all the more important to cope with gigantic, diverse data that are obtained from various sources.

Following the success of the preceding two international workshops on e-services and knowledge management, the third IIAI International Conference on e-Services and Knowledge Management, IIAI-ESKM 2012, brings together scientists, engineers, computer users, and students to exchange and share their experiences, new ideas, and research results about all aspects (theory, applications and tools) of E-Services and knowledge management, and discuss the practical challenges encountered and the solutions adopted. The conference will cover a broad set of research topics including, but not limited to, the following: